This Grievance Redressal page sets out the procedure by which you may raise complaints or grievances with Satyakii Finadvisors LLP ("Satyakii", "we", "our", "us") in respect of data privacy matters, service quality, conduct, or any other matter relating to your use of this website or any service offered through it.

Purpose

Satyakii is committed to addressing your concerns in a fair, timely, and transparent manner. The mechanism described below is designed to ensure that every grievance is acknowledged, reviewed by an authorised officer, and substantively resolved within the timelines committed.

Grievance Officer Designation

In accordance with the Digital Personal Data Protection Act, 2023, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and applicable SEBI circulars governing sub-brokers, authorised persons, and referral partners, Satyakii has designated a Grievance Officer to receive and address grievances. The Grievance Officer's authority extends to grievances concerning data privacy, the operation of the website, the conduct of personnel, and the services facilitated through this website.

Grievance Officer Contact

Name: Saransh Soni

Designation: Grievance Officer

Email: saaransh@satyakiifinadvisors.com

Telephone: 9820176774

Postal address: D-106/ Eaton Square Lodha Sterling Thane West - 400607

Working hours: Mon–Fri, 10:00–18:00 IST

Response Timeline

We will acknowledge receipt of your grievance within 3 working days of receipt. We will provide a substantive response, including the outcome of our review and, where applicable, any remedial steps taken, within 25 working days of receipt. Where the matter is complex and requires longer to resolve, we will keep you informed of progress at reasonable intervals.

Categories of Grievances Handled

The Grievance Officer is authorised to receive and act upon grievances in respect of any of the following categories: data privacy and the processing of personal data; service quality of the website or its features; conduct of Satyakii personnel; suspected fraud, impersonation, or unauthorised use of personal data; technical issues affecting access or functionality; and any other matter relating to your interaction with the website.

Information to Provide When Raising a Grievance

To enable us to address your grievance efficiently, please include the following in your communication: your full name and preferred contact details; a clear description of the matter, including the date, time, and approximate URL where the issue arose; the category of grievance (as listed above) to the extent you can identify it; copies of any supporting documents, screenshots, or correspondence; and the outcome you are seeking, where applicable. We may, where necessary to act on the grievance, request additional information after receipt.

Escalation Mechanism

If your grievance is not resolved to your satisfaction within the timelines committed above, or you wish to escalate the matter further, the following escalation paths are available depending on the nature of the grievance.

Data privacy escalation

You may approach the Data Protection Board of India to be constituted under the Digital Personal Data Protection Act, 2023. As of the date of this policy, the Board is in the process of being operationalised; details of the Board's contact and complaint-filing procedure will be published by the Government of India on official channels.

Securities-related escalation

For grievances connected to securities or transactions executed through our principal brokers, you may file a complaint through the SEBI Complaints Redressal System ("SCORES") available at https://scores.sebi.gov.in. Grievances against our principal brokers should additionally be raised directly with them in the first instance.

Consumer matters

For matters relating to deficient services, you may approach the appropriate Consumer Forum or other regulatory authority having jurisdiction over the subject matter of your grievance.

Online Dispute Resolution

Where the nature of a grievance permits and where applicable rules so require, Satyakii will participate in online dispute resolution platforms designated by the relevant authority. Details of any such designated platform will be published on this page from time to time.

Confidentiality

Grievances will be handled in confidence. Personal data submitted as part of a grievance will be processed only for the purpose of addressing that grievance, complying with regulatory recordkeeping obligations, and (where necessary) escalation to a competent authority.

No Retaliation

Satyakii will not retaliate against any person who, in good faith, raises a grievance through this channel. Suspending, terminating, or otherwise prejudicing the service relationship of a person solely on the ground that the person has raised a grievance is contrary to our internal conduct standards.

For questions about this policy, contact our Grievance Officer at saaransh@satyakiifinadvisors.com or 9820176774.

Last updated: 12 Jul 2026